To use Acronis True Image on a Windows computer or a Mac, you need to activate it via the Internet. Without activation the fully functional product works for 30 days. If you do not activate it during that period, all the program functions become unavailable except the recovery.
You can activate Acronis True Image either on your computer or from another computer, if your computer is not connected to the Internet.
Online activation method
If your computer is connected to the Internet, the product will be activated automatically when you sign in to your Acronis account.
- Acronis True Image Subscriptions are registered in the account automatically upon purchase. The account used for registration is tied to the email specified during purchase.
- Acronis True Image 1-Time Purchase Licenses (perpetual licenses) can be registered in the account or in the product interface, as described below.
If your serial number is not registered yet, you will be prompted to enter the serial number manually. Click Enter serial number, type in or paste the serial number, and click Activate.
Offline activation method
If the license cannot be activated online for any reason, follow instructions below to activate the license using the offline method:
Acronis True Image Subscription cannot be activated offline.
Boxed versions of Acronis True Image are shipped with a 14 to 16 digits activation key instead of a full 64 digits product serial number. You need to obtain the full 64 digits serial number before activating the product. On the machine with Internet connection, follow these steps. Then provide the full serial number in your Acronis True Image and activate the product as described below.
- Click on the Account tab on the left side bar, then click the small arrow icon next to Resolve activation problem to open a drop-down menu, and select Activate offline:
- The program will generate an installation code. It uniquely identifies the computer where Acronis True Image is installed and what license key was specified. It is not the same thing as the license/serial number, however. Save your installation code to a file by clicking the Save to file button, and specify a removable media as the file location (for example, a USB flash drive). You can also write down this code on a piece of paper.
- Navigate to http://www.acronis.com/activation/ on a computer that has Internet connection. Click Load from file and select the file, saved in the previous step (or type in the installation code if you chose to write it down)
- The Installation code field will be populated with the value from the file. Click Get activation code to proceed:
- You will be shown the activation code (not to be confused with serial number or installation code). Click Save to file and save it to a removable disk.
You can also copy the activation code to the clipboard and save it anywhere else, or write it down on a paper.
- Back on the computer with Acronis True Image awaiting activation, click the Load from file button and select the file with the activation code from the previous step. You can also type the activation code manually into the box from the piece of paper.
- Click Activate to verify the activation code:
- The message The product has been successfully activated is displayed, indicating the procedure is completed successfully:
Upgrade from an earlier paid version
If you purchased an upgrade version of Acronis True Image 2019, after you specify the license key for the upgrade version, the product will prompt you to enter another serial number. In the second field please enter a serial number for an earlier version of Acronis True Image. After providing both keys, follow the usual online or offline activation procedure.
If an earlier version of Acronis product is already installed in your system, installation assistant will recognize serial number from the earlier version automatically and will not prompt you to enter a second serial number.
Upgrade from a free OEM version
If you have bought an upgrade from a free OEM version of Acronis True Image, you need to install it on top of the free version. Otherwise you will be prompted to enter the serial number for the earlier/older version to activate the upgrade. Learn more at https://kb.acronis.com/content/1836
If you experience a problem with activating your Acronis True Image, check these articles:
"The serial number is incorrect" error
"The serial number is registered to another account" error
Verify the network connection to Acronis servers
"You've exceeded the maximum number of activations for this serial number" error