
Amazon Prime member Archives

Amazon Prime member Archives
Sometimes I just want to write Amazon Prime a love letter. They have seriously made my life so much easier. I joined a few years ago, a tiny bit apprehensive of the annual fee {its roughly $8/month paid annually}. I will never go back! It pays for itself a hundred times over every year. Amazon Prime is the bomb dot com and I really dont know how I ever shopped online without it before. Here are 6 reasons {although there are a ton more!} why I think Amazon Prime is the coolest thing since sliced bread. My ode to Amazon Prime if you will:
FREE 2 -Day Shipping: This one is what got me hooked in the first place and what most people know about Amazon Prime. Sometimes my stuff even arrives the next day, which is awesome. Plus, I can order an item and have it shipped to my mother, brother, favorite teacher {or anyone, anywhere else in the continental US} for FREE!
Super Cheap 1-Day Shipping: They offer free same-day delivery in eligible zip codes, but if you arent lucky enough to live in those zip codes and youre buying a Amazon product, you can upgrade to one-day shipping on the cheap {as low as $!}.
Sharing is Caring: Two adults living in the same household can create an Amazon Household to share certain Amazon Prime benefits.
Prime Pantry Access: Members can purchase and ship low priced grocery, household, and pet care items for a flat delivery fee of $ for each Prime Pantry box. That is an unheard of shipping price for a heavy box of goodies!
Unlimited Amazon Cloud Drive: Prime members get unlimited, free online storage for your photos, plus an additional 5GB for videos and files. As a prime member you also get automatic photo backup and easy access from any electronic device. Pretty cool if you ask me!
Get Prime Early Access: Amazon Prime members get minute early access to select Lightning Deals. Sometimes those deals go, well, lighting fast, so having that early 30 minute access to purchase can make the difference in whether you snag the killer deal or miss out on it.
FREE Prime Instant Video and Music: Enjoy unlimited, commercial-free, instant streaming of thousands of movies and TV shows, as well as unlimited, ad-free access to hundreds of Prime Playlists and more than a million songs.
FREE Kindle Books: Amazon Prime Members who own Kindle devices or e-readers can also choose from thousands of books including more than current and former New York Times Bestsellers to borrow and read for free, as frequently as a book a month with no due dates, from the Kindle Owners Lending Library.
Early Access w/ Kindle First: Members in the U.S. get early access to download a new book for free every month from the Kindle First picks.
And there you have just a few of the MANY reason I cant live without Amazon Prime. If you are still hesitant and if you havent been an Amazon Prime member in the last 13 months, you can go HERE to sign up for a free trial.
Go HERE to find out more about Amazon Prime
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To our shareowners:
The American Customer Satisfaction Index recently announced the results of its annual survey, and for the 8th year in a row customers ranked Amazon #1. The United Kingdom has a similar index, The U.K. Customer Satisfaction Index, put out by the Institute of Customer Service. For the 5th time in a row Amazon U.K. ranked #1 in that survey. Amazon was also just named the #1 business on LinkedIns Top Companies list, which ranks the most sought after places to work for professionals in the United States. And just a few weeks ago, Harris Poll released its annual Reputation Quotient, which surveys over 25, consumers on a broad range of topics from workplace environment to social responsibility to products and services, and for the 3rd year in a row Amazon ranked #1.
Congratulations and thank you to the now over , Amazonians who come to work every day with unrelenting customer obsession, ingenuity, and commitment to operational excellence. And on behalf of Amazonians everywhere, I want to extend a huge thank you to customers. Its incredibly energizing for us to see your responses to these surveys.
One thing I love about customers is that they are divinely discontent. Their expectations are never static they go up. Its human nature. We didnt ascend from our hunter-gatherer days by being satisfied. People have a voracious appetite for a better way, and yesterdays wow quickly becomes todays ordinary. I see that cycle of improvement happening at a faster rate than ever before. It may be because customers have such easy access to more information than ever before in only a few seconds and with a couple taps on their phones, customers can read reviews, compare prices from multiple retailers, see whether somethings in stock, find out how fast it will ship or be available for and more. These examples are from retail, but I sense that the same customer empowerment phenomenon is happening broadly across everything we do at Amazon and most other industries as well. You cannot rest on your laurels in this world. Customers wont have it.
How do you stay ahead of ever-rising customer expectations? Theres no single way to do it its a combination of many things. But high standards (widely deployed and at all levels of detail) are certainly a big part of it. Weve had some successes over the years in our quest to meet the high expectations of customers. Weve also had billions of dollars worth of failures along the way. With those experiences as backdrop, Id like to share with you the essentials of what weve learned (so far) about high standards inside an organization.
Intrinsic or Teachable?
First, theres a foundational question: are high standards intrinsic or teachable? If you take me on your basketball team, you can teach me many things, but you cant teach me to be taller. Do we first and foremost need to select for high standards people? If so, this letter would need to be mostly about hiring practices, but I dont think so. I believe high standards are teachable. In fact, people are pretty good at learning high standards simply through exposure. High standards are contagious. Bring a new person onto a high standards team, and theyll quickly adapt. The opposite is also true. If low standards prevail, those too will quickly spread. And though exposure works well to teach high standards, I believe you can accelerate that rate of learning by articulating a few core principles of high standards, which I hope to share in this letter.
Universal or Domain Specific?
Another important question is whether high standards are universal or domain specific. In other words, if you have high standards in one area, do you automatically have high standards elsewhere? I believe high standards are domain specific, and that you have to learn high standards separately in every arena of interest. When I started Amazon, I had high standards on inventing, on customer care, and (thankfully) on hiring. But I didnt have high standards on operational process: how to keep fixed problems fixed, how to eliminate defects at the root, how to inspect processes, and much more. I had to learn and develop high standards on all of that (my colleagues were my tutors).
Understanding this point is important because it keeps you humble. You can consider yourself a person of high standards in general and still have debilitating blind spots. There can be whole arenas of endeavor where you may not even know that your standards are low or and certainly not world class. Its critical to be open to that likelihood.
Recognition and Scope
What do you need to achieve high standards in a particular domain area? First, you have to be able to recognize what good looks like in that domain. Second, you must have realistic expectations for how hard it should be (how much work it will take) to achieve that result the scope.
Let me give you two examples. One is a sort of toy illustration but it makes the point clearly, and another is a real one that comes up at Amazon all the time.
Perfect Handstands
A close friend recently decided to learn to do a perfect free-standing handstand. No leaning against a wall. Not for just a few seconds. Instagram good. She decided to start her journey by taking a handstand workshop at her yoga studio. She then practiced for a while but wasnt getting the results she wanted. So, she hired a handstand coach. Yes, I know what youre thinking, but evidently this is an actual thing that exists. In the very first lesson, the coach gave her some wonderful advice. Most people, he said, think that if they work hard, they should be able to master a handstand in about two weeks. The reality is that it takes about six months of daily practice. If you think you should be able to do it in two weeks, youre just going to end up quitting. Unrealistic beliefs on scope often hidden and undiscussed kill high standards. To achieve high standards yourself or as part of a team, you need to form and proactively communicate realistic beliefs about how hard something is going to be something this coach understood well.
Narratives
We dont do PowerPoint (or any other slide-oriented) presentations at Amazon. Instead, we write narratively structured memos. We silently read one at the beginning of each meeting in a kind of study hall. Not surprisingly, the quality of these memos varies widely. Some have the clarity of angels singing. They are brilliant and thoughtful and set up the meeting for high-quality discussion. Sometimes they come in at the other end of the spectrum.
In the handstand example, its pretty straightforward to recognize high standards. It wouldnt be difficult to lay out in detail the requirements of a well-executed handstand, and then youre either doing it or youre not. The writing example is very different. The difference between a great memo and an average one is much squishier. It would be extremely hard to write down the detailed requirements that make up a great memo. Nevertheless, I find that much of the time, readers react to great memos very similarly. They know it when they see it. The standard is there, and it is real, even if its not easily describable.
Heres what weve figured out. Often, when a memo isnt great, its not the writers inability to recognize the high standard, but instead a wrong expectation on scope: they mistakenly believe a high-standards, memo can be written in one or two days or even a few hours, when really it might take a week or more! Theyre trying to perfect a handstand in just two weeks, and were not coaching them right. The great memos are written and shared with colleagues who are asked to improve the work, set aside for a couple of days, and then edited again with a fresh mind. They simply cant be done in a day or two. The key point here is that you can improve results through the simple act of teaching scope that a great memo probably should take a week or more.
Skill
Beyond recognizing the standard and having realistic expectations on scope, how about skill? Surely to write a world class memo, you have to be an extremely skilled writer? Is it another required element? In my view, not so much, at least not for the individual in the context of teams. The football coach doesnt need to be able to throw, and a film director doesnt need to be able to act. But they both do need to recognize high standards for those things and teach realistic expectations on scope. Even in the example of writing a memo, thats
teamwork. Someone on the team needs to have the skill, but it doesnt have to be you. (As a side note, by tradition at Amazon, authors names never appear on the memos the memo is from the whole team.)
Benefits of High Standards
Building a culture of high standards is well worth the effort, and there are many benefits. Naturally and most obviously, youre going to build better products and services for customers this would be reason enough! Perhaps a little less obvious: people are drawn to high standards they help with recruiting and retention. More subtle: a culture of high standards is protective of all the invisible but crucial work that goes on in every company. Im talking about the work that no one sees. The work that gets done when no one is watching. In a high standards culture, doing that work well is its own reward its part of what it means to be a professional.
And finally, high standards are fun! Once youve tasted high standards, theres no going back.
So, the four elements of high standards as we see it: they are teachable, they are domain specific, you must recognize them, and you must explicitly coach realistic scope. For us, these work at all levels of detail. Everything from writing memos to whole new, clean-sheet business initiatives. We hope they help you too.
Insist on the Highest Standards
Leaders have relentlessly high standards many people may think these standards are unreasonably high.
-- from the Amazon Leadership Principles
Recent Milestones
The high standards our leaders strive for have served us well. And while I certainly cant do a handstand myself, Im extremely proud to share some of the milestones we hit last year, each of which represents the fruition of many years of collective effort. We take none of them for granted.
Prime 13 years post-launch, we have exceeded million paid Prime members globally. In Amazon shipped more than five billion items with Prime worldwide, and more new members joined Prime than in any previous year both worldwide and in the U.S. Members in the U.S. now receive unlimited free shipping on over million different items. We expanded Prime to Mexico, Singapore, the Netherlands, and Luxembourg, and introduced Business Prime Shipping in the U.S. and Germany. We keep making Prime shipping faster as well, with Prime Free and Prime Free delivery now in more than 8, cities and towns. Prime Now is available in more than 50 cities worldwide across nine countries. Prime Day was our biggest global shopping event ever (until surpassed by Cyber Monday), with more new Prime members joining Prime than any other day in our history. |
AWS Its exciting to see Amazon Web Services, a $20 billion revenue run rate business, accelerate its already healthy growth. AWS has also accelerated its pace of innovation especially in new areas such as machine learning and artificial intelligence, Internet of Things, and serverless computing. In , AWS announced more than 1, significant services and features, including Amazon SageMaker, which radically changes the accessibility and ease of use for everyday developers to build sophisticated machine learning models. Tens of thousands of customers are also using a broad range of AWS machine learning services, with active users increasing more than percent in the last year, spurred by the broad adoption of Amazon SageMaker. And in November, we held our sixth re:Invent conference with more than 40, attendees and over 60, streaming participants. |
Marketplace In , for the first time in our history, more than half of the units sold on Amazon worldwide were from our third-party sellers, including small and businesses (SMBs). Over , U.S.-based SMBs started selling on Amazon in , and Fulfillment by Amazon shipped billions of items for SMBs worldwide. Customers ordered more than 40 million items from SMBs worldwide during Prime Day , growing their sales by more than 60 percent over Prime Day Our Global Selling program (enabling SMBs to sell products across national borders) grew by over 50% in and cross-border ecommerce by SMBs now represents more than 25% of total third-party sales. |
Alexa Customer embrace of Alexa continues, with Alexa-enabled devices among the best-selling items across all of Amazon. Were seeing extremely strong adoption by other companies and developers that want to create their own experiences with Alexa. There are now more than 30, skills for Alexa from outside developers, and customers can control more than 4, smart home devices from 1, unique brands with Alexa. The foundations of Alexa continue to get smarter every day too. Weve developed and implemented an fingerprinting technique, which keeps your device from waking up when it hears an Alexa commercial on TV. (This technology ensured that our Alexa Super Bowl commercial didnt wake up millions of devices.) speech recognition (already very good) has improved by 15% over the last year; and in the U.S., U.K., and Germany, weve improved Alexas spoken language understanding by more than 25% over the last 12 months through enhancements in Alexas machine learning components and the use of semi-supervised learning techniques. (These semi-supervised learning techniques reduced the amount of labeled data needed to achieve the same accuracy improvement by 40 times!) Finally, weve dramatically reduced the amount of time required to teach Alexa new languages by using machine translation and transfer learning techniques, which allows us to serve customers in more countries (like India and Japan). |
Amazon devices was our best year yet for hardware sales. Customers bought tens of millions of Echo devices, and Echo Dot and Fire TV Stick with Alexa were the best-selling products across all of Amazon across all categories and all manufacturers. Customers bought twice as many Fire TV Sticks and Kids Edition Fire Tablets this holiday season versus last year. marked the release of our Echo with an improved design, better sound, and a lower price; Echo Plus with a smart home hub; and Echo Spot, which is compact and beautiful with a circular screen. We released our next generation Fire TV, featuring 4K Ultra HD and HDR; and the Fire HD 10 Tablet, with p Full HD display. And we celebrated the 10th anniversary of Kindle by releasing the Kindle Oasis, our most advanced reader ever. Its waterproof take it in the bathtub with a bigger 7 high-resolution ppi display and has audio so you can also listen to your books with Audible. |
Prime Video Prime Video continues to drive Prime member adoption and retention. In the last year we made Prime Video even better for customers by adding new, award-winning Prime Originals to the service, like The Marvelous Mrs. Maisel, winner of two Critics Choice Awards and two Golden Globes, and the Oscar-nominated movie The Big Sick. Weve expanded our slate of programming across the globe, launching new seasons of Bosch and Sneaky Pete from the U.S., The Grand Tour from the U.K., and You Are Wanted from Germany, while adding new Sentosha shows from Japan, along with Breathe and the award-winning Inside Edge from India. Also this year, we expanded our Prime Channels offerings, adding CBS All Access in the U.S. and launching Channels in the U.K. and Germany. We debuted NFL Thursday Night Football on Prime Video, with more than 18 million total viewers over 11 games. In , Prime Video Direct secured subscription video rights for more than 3, feature films and committed over $18 million in royalties to independent filmmakers and other rights holders. Looking forward, were also excited about our upcoming Prime Original series pipeline, which includes Tom Clancys Jack Ryan starring John Krasinski; King Lear, starring Anthony Hopkins and Emma Thompson; The Romanoffs, executive produced by Matt Weiner; Carnival Row starring Orlando Bloom and Cara Delevingne; Good Omens starring Jon Hamm; and Homecoming, executive produced by Sam Esmail and starring Julia Roberts in her first television series. We acquired the global television rights for a multi-season production of The Lord of the Rings, as well as Cortés, a miniseries based on the epic saga of Hernán Cortés from executive producer Steven Spielberg, starring Javier Bardem, and we look forward to beginning work on those shows this year. |
Amazon Music Amazon Music continues to grow fast and now has tens of millions of paid customers. Amazon Music Unlimited, our offering, expanded to more than 30 new countries in , and membership has more than doubled over the past six months. |
Fashion Amazon has become the destination for tens of millions of customers to shop for fashion. In , we introduced our first fashion-oriented Prime benefit, Prime Wardrobe a new service that brings the fitting room directly to the homes of Prime members so they can try on the latest styles before they buy. We introduced Nike and UGG on Amazon along with new celebrity collections by Drew Barrymore and Dwyane Wade, as well as dozens of new private brands, like Goodthreads and |
Core Were also continuing to enable thousands of designers and artists to offer their exclusive designs and prints on demand through Merch by Amazon. We finished with the launch of our interactive shopping experience with Calvin Klein, including shops, product customization, and fitting rooms with Alexa-controlled lighting, music, and more. |
Whole Foods When we closed our acquisition of Whole Foods Market last year, we announced our commitment to making high-quality, natural and organic food available for everyone, then immediately lowered prices on a selection of best-selling grocery staples, including avocados, organic brown eggs, and responsibly-farmed salmon. We followed this with a second round of price reductions in November, and our Prime member exclusive promotion broke Whole Foods record for turkeys sold during the Thanksgiving season. In February, we introduced free delivery on orders over $35 for Prime members in select cities, followed by additional cities in March and April, and plan continued expansion across the U.S. throughout this year. We also expanded the benefits of the Amazon Prime Rewards Visa Card, enabling Prime members to get 5% back when shopping at Whole Foods Market. Beyond that, customers can purchase Whole Foods private label products like Everyday Value on Amazon, purchase Echo and other Amazon devices in over a hundred Whole Foods stores, and or return Amazon packages at Amazon Lockers in hundreds of Whole Foods stores. Weve also begun the technical work needed to recognize Prime members at the point of sale and look forward to offering more Prime benefits to Whole Foods shoppers once that work is completed. |
Amazon Go Amazon Go, a new kind of store with no checkout required, opened to the public in January in Seattle. Since opening, weve been thrilled to hear many customers refer to their shopping experience as magical. What makes the magic possible is a custom-built combination of computer vision, sensor fusion, and deep learning, which come together to create Just Walk Out shopping. With JWO, customers are able to grab their favorite breakfast, lunch, dinner, snack, and grocery essentials more conveniently than ever before. Some of our items are not surprising caffeinated beverages and water are popular but our customers also love the Chicken Banh Mi sandwich, chocolate chip cookies, cut fruit, gummy bears, and our Amazon Meal Kits. |
Treasure Truck Treasure Truck expanded from a single truck in Seattle to a fleet of 35 trucks across 25 U.S. cities and 12 U.K. cities. Our bubble-blowing, music-pumping trucks fulfilled hundreds of thousands of orders, from porterhouse steaks to the latest Nintendo releases. Throughout the year, Treasure Truck also partnered with local communities to lift spirits and help those in need, including donating and delivering hundreds of car seats, thousands of toys, tens of thousands of socks, and many other essentials to community members needing relief, from those displaced by Hurricane Harvey, to the homeless, to kids needing holiday cheer. |
India pachasnack.com is the fastest growing marketplace in India, and the most visited site on both desktop and mobile, according to comScore and SimilarWeb. The pachasnack.com mobile shopping app was also the most downloaded shopping app in India in , according to App Annie. Prime added more members in India in its first year than any previous geography in Amazons history. Prime selection in India now includes more than 40 million local products from third-party sellers, and Prime Video is investing in India original video content in a big way, including two recent premiers and over a dozen new shows in production. |
Sustainability We are committed to minimizing carbon emissions by optimizing our transportation network, improving product packaging, and enhancing energy efficiency in our operations, and we have a long-term goal to power our global infrastructure using % renewable energy. We recently launched Amazon Wind Farm Texas, our largest wind farm yet, which generates more than 1,, megawatt hours of clean energy annually from over turbines. We have plans to host solar energy systems at 50 fulfillment centers by , and have launched 24 wind and solar projects across the U.S. with more than 29 additional projects to come. Together, Amazons renewable energy projects now produce enough clean energy to power over , homes annually. In we celebrated the anniversary of Frustration-Free Packaging, the first of a suite of sustainable packaging initiatives that have eliminated more than , tons of packaging materials over the past 10 years. In addition, in alone our programs significantly reduced packaging waste, eliminating the |
equivalent of million shipping boxes. And across the world, Amazon is contracting with our service providers to launch our first last-mile fleet. Already today, a portion of our European delivery fleet is comprised of electric and natural gas vans and cars, and we have over 40 electric scooters and bikes that complete local urban deliveries. |
Empowering Small Business Millions of small and businesses worldwide now sell their products through Amazon to reach new customers around the globe. SMBs selling on Amazon come from every state in the U.S., and from more than different countries around the world. More than , SMBs surpassed $, in sales on Amazon in , and over a thousand independent authors surpassed $, in royalties in through Kindle Direct Publishing. |
Investment & Job Creation Since , we have invested over $ billion worldwide in our fulfillment networks, transportation capabilities, and technology infrastructure, including AWS data centers. Amazon has created over million direct and indirect jobs around the world. In alone, we directly created more than , new Amazon jobs, not including acquisitions, bringing our global employee base to over , Our new jobs cover a wide range of professions, from artificial intelligence scientists to packaging specialists to fulfillment center associates. In addition to these direct hires, we estimate that Amazon Marketplace has created , more jobs worldwide, and that Amazons investments have created an additional , jobs in areas like construction, logistics, and other professional services. |
Career Choice One employee program were particularly proud of is Amazon Career Choice. For hourly associates with more than one year of tenure, we 95% of tuition, fees, and textbooks (up to $12,) for certificates and associate degrees in high-demand occupations such as aircraft mechanics, computer-aided design, machine tool technologies, medical lab technologies, and nursing. We fund education in areas that are in high demand and do so regardless of whether those skills are relevant to a career at Amazon. Globally more than 16, associates (including more than 12, in the U.S.) have joined Career Choice since the program launched in Career Choice is live in ten countries and expanding to South Africa, Costa Rica, and Slovakia later this year. Commercial truck driving, healthcare, and information technology are the programs most popular fields of study. Weve built 39 Career Choice classrooms so far, and we locate them behind glass walls in high traffic areas inside our fulfillment centers so associates can be inspired by seeing their peers pursue new skills. |
The credit for these milestones is deserved by many. Amazon is , employees. Its also 2 million sellers, hundreds of thousands of authors, millions of AWS developers, and hundreds of millions of divinely discontent customers around the world who push to make us better each and every day.
Path Ahead
This year marks the 20th anniversary of our first shareholder letter, and our core values and approach remain unchanged. We continue to aspire to be Earths most customer-centric company, and we recognize this to be no small or easy challenge. We know there is much we can do better, and we find tremendous energy in the many challenges and opportunities that lie ahead.
A huge thank you to each and every customer for allowing us to serve you, to our shareowners for your support, and to Amazonians everywhere for your ingenuity, your passion, and your high standards.
As always, I attach a copy of our original letter. It remains Day 1.
Sincerely,
Jeffrey P. Bezos
Founder and Chief Executive Officer
pachasnack.com, Inc.
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What’s New in the Amazon Prime member Archives?
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System Requirements for Amazon Prime member Archives
- First, download the Amazon Prime member Archives
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You can download its setup from given links: